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FAQ / Shipping & Delivery
What should I do if my package is lost?

If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.

Shipping & Delivery
Why is the tracking information not updated?
Why is there no carrier assigned to my tracking number and what do I select under “Select Carrier”?
Why are there no tracking details under my tracking number?
Why is my order taking so long to be delivered?
Which countries/regions does ESR ship to?
What if I have a problem after my order has been delivered?
What should I do if my package is lost?
How much does shipping cost and when will I receive my order?